Frequently Asked Questions

Our rates to and from Newark Airport (EWR) start at $92 for a sedan and $110 for an SUV — those are flat rates from Manhattan. Prices vary based on your exact pickup or drop-off location.

Unlike rideshare apps, we don't use surge pricing. What you see when you book is what you pay, plus any tolls or fees disclosed at booking.

Yes. Our airport transfers are flat-rate fares — the price you see when you book is the price you pay. There are no rate changes based on time of day or demand. Tolls and any applicable fees are disclosed upfront at the time of booking.

Except for flat-rate airport and select local transfers, fares may include:

• Taxes
• Tolls
• Administrative fees
• Fuel surcharge (minimum $10)
• Airport parking fees (if applicable)

All applicable fees are presented at the time of booking — no surprises.

Gratuity is optional for sedans and SUVs. Our motto: only if we do a good job. A 20% tip is customary and appreciated when your service meets or exceeds expectations.

Gratuity is automatically added for:

• All hourly reservations
• Specialty vehicles — vans, Sprinters, and similar

Yes. Hourly (as-directed) service is available for corporate road shows, city tours, shopping trips, event transportation, and more. Minimum booking requirements apply.

Contact us at info@ewr-limo.com or call (862) 246-7778 for current hourly rates.

You can book in two ways:

• Online: Book directly on our website — available 24/7, confirmation in minutes.
• By phone: Call (862) 246-7778 to speak with a reservation agent.

For special events or custom needs, fill out our request form and a specialist will contact you promptly.

To complete your reservation you'll need:

• Passenger name(s) and number of passengers
• Pickup and drop-off locations
• Contact phone number(s)
• Flight information (if applicable)
• Luggage count and type
• Payment details

Also let us know in advance about any special requests: child seats, pets, accessibility needs, or oversized items like golf clubs or skis.

Yes. You can book and pay for another passenger's transportation using your credit card. Just provide the passenger's name and contact number when booking.

We can typically confirm a reservation in 15 minutes or less, so same-day bookings are often possible. That said, we recommend booking at least 24 hours in advance to guarantee your preferred vehicle, especially for SUVs, vans, Sprinters, or specialty vehicles.

For weddings, proms, and group events, book as early as possible — those dates fill up fast.

Yes, changes can be made during the trip — but all route changes or additional stops must be approved by our office, not the chauffeur directly. Additional charges apply for added stops or route changes.

We strongly prefer advance notice whenever possible so we can properly schedule the chauffeur and vehicle, as drivers may have subsequent reservations.

Yes. We provide car service between New Jersey and all of Manhattan and the NYC metro area. Whether you're heading to Midtown, the Financial District, JFK, or anywhere in between, our drivers handle it daily.

Yes. We monitor your flight in real time. If your flight is delayed, your driver adjusts automatically — no extra charge, as long as the delay is reflected on the airline's official website.

If the flight lands on time but you are delayed meeting the driver beyond the grace period, standard wait time charges apply.

Schedule your pickup for your flight's scheduled landing time. If you prefer a specific pickup time, you may book for that time, but flight information is still required so we can monitor for delays.

Yes. Meet & Greet service is available for an additional $35.

• Domestic flights: Your driver waits at baggage claim with a sign.
• International flights: Your driver waits at the customs exit with a name sign.
• Curbside pickup: Call the driver after collecting your luggage and proceed to the passenger pickup area.

Your driver's contact details are emailed to you before your trip. After landing, call the chauffeur directly. If you still can't locate them, call our dispatch immediately at (862) 246-7778.

Do not leave the pickup area without calling us — failure to make contact may result in a no-show charge.

We service all four major airports in the NYC metro area:

• Newark Liberty International (EWR) — our home airport
• JFK Airport
• LaGuardia Airport (LGA)
• Philadelphia International (PHL)

We accept all major credit cards: Visa, MasterCard, American Express, and Discover. Payment is processed securely through our booking platform.

Full payment is charged on the day of service to ensure funds are available before your trip. Any additional charges incurred during service (extra stops, wait time, etc.) may be applied after the trip is completed.

Receipts are automatically emailed to you once your reservation is completed. If you need a receipt for expense reporting or corporate reimbursement, contact us at info@ewr-limo.com.

Yes. We work with a number of corporate clients and can set up business accounts for regular travel. Contact us at info@ewr-limo.com to discuss corporate rates and billing arrangements.

• Sedans: Cancel at least 1 hour before scheduled pickup (or before our departure from base, whichever is greater).
• Airport arrivals: Cancel at least 3 hours before the scheduled arrival time.
• All other vehicles: 24 hours' notice required.

Late cancellations may incur a cancellation fee. All deposits are non-refundable.

Grace periods before wait time is billed:

• Non-airport pickups: 15 minutes after scheduled pickup
• Private flights: 30 minutes after landing
• Domestic flights: 45 minutes after landing
• International flights: 75 minutes after landing

Wait time rates:

• Sedans: $1 per minute
• Specialty vehicles: $2 per minute

If no contact is made and total wait time exceeds one hour, the reservation is considered a No-Show and billed at full fare.

You will not be charged for flight delays, as long as the delay is reflected on the airline's official website. We track your flight and adjust your driver's schedule automatically.

We are not responsible for delays or service interruptions caused by unsafe road conditions, including winter weather, accidents, or road closures. In the event of severe weather, we will communicate proactively and do our best to complete all reservations safely.

Our fleet includes:

• Sedan — up to 2 passengers
• Luxury Sedan — up to 2 passengers
• SUV — up to 6 passengers
• Passenger Van — up to 9–13 passengers
• Sprinter — up to 14 passengers
• Party Bus — up to 24 passengers

View the full fleet on our fleet page.

No. For safety and legal reasons, vehicles cannot exceed the number of available seat belts. If your group is larger than the booked vehicle allows, a larger vehicle will be required.

All luggage must fit within the vehicle's designated luggage compartment — not in the passenger cabin. Sedans cannot accommodate golf clubs, skis, or multiple large suitcases.

As a general guideline: two passengers with four checked bags plus carry-ons, or one passenger with checked luggage and golf clubs, will require an SUV or larger.

If you're traveling with more than three large suitcases, golf clubs, skis, or other oversized items, we recommend booking an SUV, van, or Sprinter.

Not sure? Call us at (862) 246-7778 and we'll help you pick the right vehicle.

Yes, subject to availability. Child seats must be requested in advance and are charged $25 per seat. While child seats are not legally required under NYC TLC regulations, they are strongly recommended for safety.

Yes. Pets are welcome in our vehicles if kept in a secure carrier. Please notify us at the time of booking so we can assign the appropriate vehicle.

Yes. Champagne and other beverages are available for an additional charge, subject to availability. Please request this when booking.

Please contact us directly to discuss accessibility needs. We'll do our best to accommodate you and match you with the most suitable vehicle for your requirements. Call (862) 246-7778 or email info@ewr-limo.com.

No. Smoking is prohibited by law in all livery vehicles.

Illegal substances are strictly prohibited. Chauffeurs reserve the right to terminate service without refund for unsafe or unlawful behavior. Any fines incurred due to passenger conduct are the passenger's responsibility.

Yes. All of our chauffeurs are fully licensed, background-checked, and insured. Our vehicles carry commercial livery insurance. We are a fully licensed and insured transportation company operating in New Jersey.

We are not responsible for items left in vehicles. However, if an item is found, it can be retrieved or delivered for an additional charge. Contact us as soon as possible at (862) 246-7778.

Yes. We operate 24 hours a day, 7 days a week, 365 days a year — including holidays. Early morning departures, red-eye arrivals, late night events — we've got you covered.